Returns & reflection

At Maylino, it is of course possible to exchange or return your order (provided your ordered product does not fall under a legal exception).
This can be done within 14 days of receiving your complete order. To do so, use the model withdrawal form which you can download at the bottom of this page.
We would appreciate it if you also send an e-mail or WhatsApp if you want to exchange or return, so that we are already informed.

You can then return the item to:

Maylino
Rijksweg 44
4255 GM Nieuwendijk
Netherlands

Withdrawal form

Right of withdrawal (cooling-off period)

You have the right to cancel your order for any reason within 14 days of receiving it. After cancellation, you have another 14 days to return your product.
You will then be credited the full order amount including any shipping costs. Only the return costs from your home to the shop are for your own account.

These costs are approximately €3.90 to €9.50 per parcel, please consult your carrier’s website for the exact rates. If you exercise your right of withdrawal, the product will be returned to Maylino with all delivered accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via email or WhatsApp.

We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when returning it.

Customisation exception

Some of the products you purchase through this online store are custom made according to your specifications. Therefore, the right of withdrawal does not apply. The purchase is considered a successful order. This is stated on the product page under the product in question.

Product exchange?

Would you like to exchange your product? That’s no problem at all. You can contact us via email or WhatsApp for this. However, you will bear the cost of returning the product yourself.

I gave the wrong delivery address!

Provided a wrong delivery address by mistake? Please contact us as soon as possible. We will then try to change the order for you.

Model withdrawal form

Why Maylino?

Over 30 years of experience
Tailor-made
Sharp prices
Customer satisfaction
Sustainability

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